2nd Line Application Support Analyst Front-Office - Worldline

Brussels

Worldline, an Atos subsidiary, is a global player and the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to their end customers. 
With 40 years of experience as Key actor for B2B2C industries, Worldline is ideally positioned to support and contribute to the success of all businesses and administrative services in a perpetually evolving market. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three main axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. 
Worldline employs more than 7,200 people worldwide. In 2012, the company’s activities within the Atos Group generated (pro forma) revenues of 1.1 billion euros.

Context:

The Operations Management Service is providing high-quality technical assistance for the Front & Back-office payment applications and Web-services. The main goal of the Service is to guarantee the availability, the robustness, operability and efficiency of the applications in our production environment. We manage incidents and problems, we determine impact and prepare the communication towards our clients.. We participate in projects, build2run tracks, in order to have new solutions ready for production in an optimal and controlled way. We help to define the specific maintenance needed to be included in projects in order to keep our system powerful and upgraded. We participate in the Risk Based Testing approach and in project or change analysis to improve the operability of our system. 

We are looking for a 2nd Line Application Support Engineer to join its experts’ team.
This function mainly targets application support activities on HP-Non-Stop platform Front-office system.

Your responsibilities:

In-depth incident and problem analysis, handling, solving and management
Qualification and prioritization of incidents and problems
Guarantee the availability of the applications
Guarantee the quality of the applications
Pro-active analysis
Tools & monitoring improvements
Day2day production follow up (recurring alarms, …)
Participate in 24/7 on-call/stand-by roles with team members (1 week per month on average).
Participate in planned installation, release and DRP switch activities: 05h30 in the morning, 00H30 in the morning (those activities happen once a week, team member rotate each week).
Participate in the scheduled “top-days” organization, limited number of specific week-end days (12-15 times per year for the team: rotation within the team – can probably be done remote).

Profile:

Master or Bachelor in ICT (or equivalent by working experience)
Minimal 5 years working experience in similar function required (possibly HP Non-Stop developer background is enough).
Minimum 5 years of experience with HP-Non-stop platforms
Strong experience in Incident handling, Incident analysis.
Strong experience in Problem handling, root cause analysis
Experience with usage of TACL (HP-Non Stop)
Experience with usage of Netbatch (HP-Non Stop)
Strong experience with usage of SQL/EQL, query writing.
Able to perform code-reading, in support of incident and problem analysis.
Team player and able to work in a dynamic environment.
Excellent communication and listening skills.
Fluent in English (both written & spoken), and in French or Dutch.
Ability to present and explain complex subjects in a clear & simple way (both written & spoken)
Autonomous in nature, eager to learn and to take initiative.
Stress resistant and able to work under time pressure to meet deadlines.
Work in an organized and structured way.
Ability to work in large and complex organization.
Result oriented and problem solving competencies.

Our offer:

Working at Worldline is above all choosing an exciting job. On top of that, we offer a large number of training hours and a career path open to changes. You’ll also find a very good work-life balance and interesting extra-legal benefits. Indeed, in addition to an attractive salary, Worldline also provides for an annual bonus, a Sodexo card (equivalent meal vouchers), ecocheques and a large insurance package (hospitalization, pension, disability, death). The office near Evere is easily accessible by public transport and flexible hours system exists. On-call is financially compensated.