Service Delivery Manager - Worldline

Brussels

You will manage the End-to-end Delivery. This includes SLA review with Global & Local Business Lines. You will follow up on OLA, including security requirements. You will make sure that all related changes are passing the existing governance principles like Change Advisory board.

You will be responsible for the complete lifecycle of a specific service or group of services. This lifecycle includes:

  • Application Knowledge
  • Technical need analyses
  • Technical concept definition, design costing
  • Service production deployment
  • Delivery, service management and evolution
  • Budget and forecast for defined services