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Service Delivery Manager - Avanade



Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for our clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at

Job description

As a Service Delivery Manager you are one of the most important persons in the relationship between our customers and Avanade.

Once our project team have implemented an ERP-system, you are responsible for the consequent management of this application, inclusive connected applications and possibly the infrastructure.

Main tasks overview:

  • Determination of the IT strategy for the application together with the customer
  • Set up and management of budget for the application management
  • Planning and follow up of extension-applications
  • Execution of functional analyses
  • Resource planning of your own team

Daily follow up and contact with the customer regarding the application


  • Higher degree in IT, business or other relevant background
  • At least 5 years of relevant working experience
  • Experience in translating Business requirements to ICT requirements
  • Experience as a project leader/service manager
  • Knowledge of ERP package(s)
  • Basic knowledge of ICT infrastructure
  • Functional and/or technical knowledge of Microsoft Dynamics AX is a possible plus
  • ITIL certification is a strong asset
  • Language skills: native Dutch, professional knowledge of French and English
  • Very communicative
  • Leader type
  • True team player who can motivate.
  • Driven to provide your customers with a perfect service

Our Offer

At Avanade we continuously invest in the development of your skills. By doing so we help you in keeping up with the speed of change; both from a technical and a business point of view.

Further to an exciting international environment, a unique chance to participate in challenging projects and interaction with inspiring colleagues who have a professional attitude and attach considerable importance to teamwork; we stand for:

  • A true global company, leveraging people, skills and knowledge over the world
  • A competitive salary
  • A package of additional benefits such as company car, group insurance, …
  • A bonus system, aligned to the results of our company and your personal contribution to it.