•You will be responsible for the further development and evolution of the company's Service Manager layer.
•You will assist in the further setup of the company's ITSM toolset.
•You will provide expert guidance and coaching towards the ITIL-adoption within the group.
•Together with our external suppliers and partners you will be responsible for the implementation, monitoring and quality of our SLA’s.
•You will provide and consolidate insightful reporting and actions on the delivered services and their associated KPI’s.
•You will be responsible for the proper service lifecycle management and continuous service improvement.
•You have a Bachelor or Master’s degree with proven experience (at least 5 years) as Service Manager.
•Pragmatic and independent ITSM/ITIL expert with hands-on experience
•At least ITIL V3 Foundation certified.
•Good communication skills
•Experience with complex SAP Landscapes and sourcing is an asset.
•You have knowledge of and a thorough experience in translating business and technical requirements towards meaningful and manageable services.
•You have excellent listening, interpersonal and communication skills and you like to work in a team-oriented, collaborative environment.
•Experience working in a financial or banking environment is an advantage.
•You work in an organised, rigorous way and demonstrate outstanding analytical skills.
•You show good oral and written proficiency in English, Dutch and French.