IT Process & Improvement (Senior) Manager - Deloitte

Zaventem

Deloitte is a world leading professional services firm, providing accounting and auditing services, management consulting and legal and tax advice. In Belgium we are the largest professional service provider. Our offices offer services to multi-national and large organisations, public institutions and innumerable small, fast-growing companies. Thanks to a strong regional presence and our multi-disciplinary approach, we are ideally placed to meet the requirements of a wide range of public institutions and small and large companies.

 

Our Risk Advisory practice is a global leader in helping clients manage risk and uncertainty from the boardroom to the network. We provide a broad array of services that allow our clients around the world to better measure, manage and control risk to enhance the reliability of systems and processes throughout their organization.

 

 

Your Responsibilities:

 

 

  • Adhere to the highest degree of professional standards and strict client confidentiality;
  • Manage, direct, and monitor IT Governance teams on multiple engagements in a wide variety of industries;
  • Develop a growth vision and set challenging personal and team goals – directly work with the Partners and Directors on this;
  • Maintain communication with clients to manage expectations and ensure that engagement deadlines and quality expectations are met;
  • Manage client accounts, including billing, fee analysis and collection;
  • Manage presales and sales activities related to IT Governance/IT Process services
  • Manage, develop, train and mentor the supervised teams and assess their performance.

 

Previous experience in IT process & improvement gained within a large client-facing organization;

 

 

  • Highly developed IT process, project management and people management skills;
  • Strong academic background;
  • Strong communicator with fluent language skills in English, Dutch and/or French; able to interact and influence decision making at the Board level and perform a broader commercial role within Deloitte;
  • Strong interpersonal skills and a drive and desire to deliver top quality service to clients;
  • You have a strategic vision for long-term growth and development of the team and firm;